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FAQ’s – General questions

What is Spotmarket's opening hours?

The marketplace is open 24/7/365!

Our customer service is open during the following periods:

Monday til Thursday: 08:30 – 16:30

Friday: 08:30 – 15:30

How much does it cost to use Spotmarket?

As a Coop store, it is quite free to use Spotmarket. You thus only pay for the goods you buy.

As a Supplier, it is free to use Spotmarket if your lots are not sold. Once you have sold a lot, Spotmarket charges a sales fee of 3.95% of the value of the completed trade.

How long are the goods on the portal?

The items remain on the portal until they are sold or up to 6 weeks.

An ad can be easily and quickly reactivated after the 6 weeks. We recommend that the price be reassessed if there has been no activity during the 6 weeks

Who can buy items on Spotmarket?

All Coop stores have the opportunity to shop on Spotmarket. The individual store that wants to shop on Spotmarket simply creates a user, gets approved and then gets access.

What prices are announced on Spotmarket?

The prices are freely delivered to the Danish address, incl. taxes and VAT, but excl. possible mortgage.

How does the transport work?

It is the supplier’s responsibility and cost to deliver the ordered item within the announced delivery time. Transport costs are included in the stated price.

Can I negotiate the price?

Yes, we have a counter-bid feature where you can send a bid to the supplier. The supplier then has the option to accept, reject or reject the offer. This is how the Coop store and the supplier can continue back and forth until they find common ground.

How do I buy a lot on Spotmarket?
  1. Find the item you want to buy, add number of pieces, packages, pallets or the whole lot to your basket
  2. When you have found everything you want to buy, go to the basket and press “Order”
  3. The order is then sent through and you will immediately receive a confirmation of the purchase
  4. The supplier delivers directly to you, at the price you shopped for
  5. The supplier invoices you directly
How do I pay for my purchase on Spotmarket?

Spotmarket is merely a mediator of the offer and it is therefore the supplier who sends an invoice, which the Coop store pays. The Coop store and the supplier thus trade directly with each other.

How do I change my password?
  1. Log in with your current password and then tap the orange icon in the top right corner
  2. Select “Change password” and enter your desired password
  3. Then press “Save changes”
What do I do if I have forgotten my password?

If you have forgotten your password, you can request a new one at the login button on the front page, where you must press “Forgot password”. You will then receive a link in your email where you must follow the guide to create a new password.

If you need help, you can always contact customer service by email: info@spotmarket.dk or phone.: 70 284 284.

How do I find an old invoice basis?

Coop Shop: Go to the top bar and select “My orders” – All completed purchase orders can be downloaded in PDF format.

Supplier: Go to the top bar and select “My sales” – All completed sales orders can be downloaded in PDF format.

How do I change my notifications?

Go to the top bar and select “Notifications”

  • If you do not wish to receive any offers at all, then select “No” in the first box
  • Do you want to receive notifications, you can choose whether you want to receive all or just certain categories

Furthermore, you can choose to have notifications sent at a specific time, e.g. every Tuesday and Thursday at 12.30. This can be adapted to your own wishes and needs.

How do I change my profile information?
  1. Tap the orange icon in the top right corner
  2. Select the point where your name is written
  3. Edit information

It is also possible to add an additional delivery address or a new billing email.

How do I sign up for the newsletter?
  1. Login to Spotmarket.dk
  2. Go down to the bottom of the page
  3. Navigate down to the right corner
  4. Enter your email address

You will now receive our newsletter in the future.

How do I create an ad on Spotmarket?

After login, select the box “Create ad” on the left side.

Then simply fill in the required fields. We always recommend enclosing a nice and clear picture of the product, a sharp price and a well-worded product text.

If you sell your item either in pieces, packages or pallets, you have the opportunity to create additional purchase discounts.

Eg. 1 pallet where each unit costs 10 kroner and 2 pallets where each unit costs 8 kroner.

How do I reactivate an ad?

If you need to reactivate an old ad, then click on “My discontinued products” in the top menu. You can then reactivate the ad.

If you need to correct the ad’s information, then you must activate the ad, and then you can choose to edit it – finish activating the ad again so that your changes are saved.

How do I find Spotmarket's terms and conditions?

The terms and conditions are at the top and bottom of the page. You can also access them quickly here.

Why does Spotmarket look different than the last time I used it?

Spotmarket is continuously relaunched to improve design, features and usability.

You can open your browser and press “Control, Shift + Delete”, select “Clear cache” and approve.

Then update your window with F5 or re-enter the website.
You should now be able to use the site optimally.

How do I change the language of the website?

Go up in the right corner and tap the icon with the three lines. At the bottom you can choose between DK or EN (English).

If you change the language, all text on the page changes. Prices will still appear in DKK.

Which browser do you recommend I use?

Spotmarket works best using Google Chrome, Mozilla Firefox or Safari.

We do not recommend using Internet Explorer or IE.

Which browser do you recommend I use?

Spotmarket works best using Google Chrome, Mozilla Firefox or Safari.

We do not recommend using Internet Explorer or IE.

If you do not find the answer to your question above,
you can contact customer service by email: info@spotmarket.dk or phone.: +45 70 284 284.

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